UFB Broadband - Enable / Christchurch

Major incident Enable Broadband
2020-06-11 10:42 NZDT · 1 day, 2 hours, 50 minutes, 20 seconds

Updates

Resolved

Monitoring today shows no further issues. Please contact support if you have any further problems.

June 12, 2020 · 13:32 NZDT
Monitoring

All connections are still stable after updates. We will continue to closely monitor this morning and then close off. Any further issues please contact us.

June 12, 2020 · 07:44 NZDT
Monitoring

Fix has been implemented and appears to have been successful. Connections will have dropped due to the change, so routers may need to be restarted to trigger a reconnection.

Engineers will continue to monitor.

June 12, 2020 · 00:34 NZDT
Update

Engineers have scheduled a change to resolve the issues. This will temporarily drop all of the Christchurch fibre connections. This change is set to be implemented around midnight tonight.

June 11, 2020 · 21:10 NZDT
Investigating

We have received reports that this is still affecting connections. Engineers continue to work to resolve

June 11, 2020 · 19:59 NZDT
Resolved

The remaining connections having issues are back online now. Engineers have applied further fixes to resolve and prevent from occurring again.

June 11, 2020 · 18:37 NZDT
Investigating

We are seeing some connections are still being affected by the earlier issues. Engineers continue to work with our upstream providers to resolve.

June 11, 2020 · 17:39 NZDT
Investigating

Re-opening incident as we are seeing some connections are still being affected by the earlier issues. Engineers continue to work with our upstream providers to resolve.

June 11, 2020 · 16:53 NZDT
Resolved

Updating status to resolved, we are continuing to monitor

June 11, 2020 · 16:08 NZDT
Update

Engineers have advised the issue has been resolved now. Please reboot your router as required and contact support if you still have issues.

June 11, 2020 · 15:28 NZDT
Investigating

The Emergency Change has not fully resolved the issue, engineers continuing to investigate.

June 11, 2020 · 14:43 NZDT
Update

Emergency changes have been applied and we are seeing many of the Enable connections are online. Some services may still be affected and we continue to work to resolve.

You may need to restart the Router to force a reconnection.

June 11, 2020 · 13:42 NZDT
Investigating

Upstream engineers believe to have identified root cause of the problem and are working on an emergency fix now.

June 11, 2020 · 12:19 NZDT
Investigating

Engineers are continuing to work with Enable to resolve this issue.

June 11, 2020 · 11:40 NZDT
Issue

Issue has re occurred. Engineers are working with Enable to resolve.

June 11, 2020 · 10:43 NZDT

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