Broadband and Voice - Hamilton

Upstream engineers have now resolved the issue, we can see services are now back online. If you still have issues from now please try restart CPE/router. Please open a support case if still having issues following that.

Upstream Engineers are sourcing replacement parts, new ETR is now 10AM. We will provide further updates as they come.

An engineer is currently onsite and working to resolve the issue with faulty equipment. We will provide further updates as they come.

At 03:00am there was an issue with a network element upstream that has impacted broadband handovers in the Hamilton region. This also could be impacting some voice calling in the region. Engineers are currently in route to replace the faulty equipment that has failed to restore services. ETA of arrival is 07:00am with replacement of the equipment to quickly follow. We will provide further updates as they come.