Broadband

Closing Incident -

Final advice from Engineers is to make sure routers are upgraded to latest firmware version and make sure remote management is not open to the internet.

We will reach out with additional advice if we receive any further information in another post.

Currently monitoring and working through possible help we can give on our side.

Previous advice still applicable to follow device vendors recommendations.

Thanks for your patience.

We have identified that all the customers impacted by frequent disconnects are using Draytek routers.

It appears there is a vulnerability impacting these routers and this is causing the routers to disconnect.

Advice is to please follow the device vendors recommendations.

Engineers will also see if there is anything we can filter on our side to assist.

https://www.draytek.com/about/security-advisory/buffer-overflow-vulnerabilities-(cve-2024-51138-cve-2024-51139)

Engineers are still investigating, it appears to be impacting just some specific CPE that we can see have been impacted since over the weekend, we’re working through options to try resolve on our end, more options to come.

Still under investigation. Thanks for your patience while our engineers work hard to resolve.

Some broadband connections having brief disconnections, engineers investigating.