Number routing optimisation from 2025-04-06 08:05 NZST to 2025-05-30 13:05 NZST

Hazard notice: A project is being carried out to optimise inbound call routing.

Changes will be made to the routing of a subset of the NZ regional numbers on the platform. This will be carried out in a series of batches over the maintenance window.

We expect no downtime during the changes, however due to the nature of the changes, there is the possibility that inbound calling could be affected. If this does occur, it is likely to affect calls from a specific carrier to a specific number. If you suspect this has occurred - please reach out to our support team who will be able to verify and resolve the issue.