Calling Issues - Wellington

Minor incident National SIP Registration SIP peering WL Voice
2020-08-03 10:26 NZDT · 2 days, 22 hours, 27 minutes, 25 seconds

Updates

Resolved

Upstream carrier has completed final remedial work and test calls have completed OK. Please notify the team via your normal support channel if you have any reoccurrences of the issue.

August 6, 2020 · 08:54 NZDT
Monitoring

Issue reoccurred between 08:00 AM and 08:51 AM. Upstream carrier resolved and we are continuing to monitor.

August 4, 2020 · 10:39 NZDT
Monitoring

Upstream carrier has applied a temporary fix pending remedial work overnight. Test calls to WLG have all been successful and customer’s services should now be restored. Please advise via your normal support channel if you are having any ongoing issues.

August 3, 2020 · 14:42 NZDT
Investigating

Still actively working with the upstream carrier to resolve WLG calling issues.

August 3, 2020 · 14:19 NZDT
Investigating

The upstream vendor is still investigating calling issues

August 3, 2020 · 12:43 NZDT
Issue

Reports of one way audio issues in Wellington area. Fault logged with upstream carrier and investigation underway.

August 3, 2020 · 10:29 NZDT

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