Calling Issues

Closing this ticket as previous issues have been resolved and all services are expected to be available. We are continuing to monitor. If you are having any issues please log a support ticket with examples so we can investigate.

Mitigation for today’s issues has been implemented and based on reports looks to be successful. Please do log a support ticket if you are still experiencing ongoing issues as we are continuing to monitor.

Engineers identified further issues with NZ source IPs causing audio and registration problems for some customers. These have been resolved and we are monitoring. Internationally hosted services may still have issues. Continuing to work on this.

Engineers have applied further mitigation and are continuing to work on a full resolution.

Engineers have applied changes to reduce the impact to customers. Some voice services may still be impacted. Engineers are continuing to work on full resolution

We are continuing to work on a resolution to this incident.

Please note - this is being treated as a major incident and has been for some time now. We are still working to resolve as soon as we can.

Engineers are continuing to work on this issue.

Engineers are continuing to work on this issue with highest priority.

Engineers are continuing to work to resolve this as soon as possible.

Some customers may be experiencing calling issues. Engineers working to resolve.