Service degradation

Portals have been stable for a few days now so resolving incident. Please open a support ticket if you are having any portal issues.

We will continue to monitor portal responsiveness over the weekend.

We continue to monitor performance of portals.

Additional Mitigation has been put in place to improve web portal access.

Portals will be degraded for some users again. Mitigation is in place.

Web portals are fully restored now. We will continue to monitor.

Correction, some customers may still have issues accessing web portals. Mitigation remains in place and we will continue to monitor overnight.

Web portals should now be fully functional. Mitigation remains in place and we will continue to monitor overnight.

Web portals are functioning normally for the majority of users. We are continuing to work on mitigation for the remaining impacted users. Next update 8pm.

We have made a change to improve the portal experience for the majority of users. Continuing to work to mitigate for the remainder.

We continuing to work to mitigate issues with portal responsiveness. Next update 4pm

We continuing to work to mitigate issues with portal responsiveness. Next update 3pm.

Engineers are continuing to work to mitigate issues with portal responsiveness. If you are still having trouble with call or broadband quality please contact us via your preferred support channel. Next update 2pm.

Broadband and Voice services should be fully operational now. We continue to investigate portal responsiveness and will post further updates at 1pm

Engineers are continuing to investigate service issues. Next update at 12.30.

Engineers are continuing to investigate service issues. Next update at 12.

Engineers are currently investigating reports of service degradation. Broadband and voice users could currently be experiencing issues.

Updates will follow as information becomes available.