Network outage

Major Incident Support Legacy MCT National North Power Billing SIP Registration SIP peering Portals API WL International Enable UFF Chorus Broadband Voice Web
2 hours, 50 minutes

Update

Resolved

All services should be resorted. We are still monitoring and confirming all health of the network is OK.

Dec 31th, 2019 18:13 NZDT
Investigating

Some services are still impacted, engineers are still investigating.

Dec 31th, 2019 17:36 NZDT
Investigating

Engineers have resolved the cause of the network outage. We are now health checking everything to confirm all services are healthy.

Dec 31th, 2019 16:55 NZDT
Investigating

Engineers have isolated the problem and are working to resolve ASAP.

Dec 31th, 2019 16:26 NZDT
Investigating

Engineer en route to one of the DC’s. Updates to follow.

Dec 31th, 2019 15:52 NZDT
Issue

Current network outage impacting broadband and voice services. Engineers are currently investigating.

Dec 31th, 2019 15:26 NZDT