Network outage

Major incident Voice SIP Registration SIP peering WL National International Broadband Chorus Enable UFF North Power Web Portals API Support Billing Legacy MCT
2019-12-31 15:24 NZST · 2 hours, 49 minutes, 51 seconds

Updates

Resolved

All services should be resorted. We are still monitoring and confirming all health of the network is OK.

December 31, 2019 · 18:13 NZST
Investigating

Some services are still impacted, engineers are still investigating.

December 31, 2019 · 17:36 NZST
Investigating

Engineers have resolved the cause of the network outage. We are now health checking everything to confirm all services are healthy.

December 31, 2019 · 16:55 NZST
Investigating

Engineers have isolated the problem and are working to resolve ASAP.

December 31, 2019 · 16:26 NZST
Investigating

Engineer en route to one of the DC’s. Updates to follow.

December 31, 2019 · 15:52 NZST
Issue

Current network outage impacting broadband and voice services. Engineers are currently investigating.

December 31, 2019 · 15:26 NZST

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