Broadband service issue - Hamilton + surrounding areas
Major incident
P2
Priority Outages
UFF
Chorus
Broadband
2020-02-12 10:19 NZDT
·
17 minutes, 24 seconds
Updates
Resolved
February 12, 2020 · 10:36 NZDT
The backhaul issue has been resolved and we are seeing dropped connections re-connecting.
Routers may need to be power cycled to force a reconnection.
Investigating
February 12, 2020 · 10:29 NZDT
An issue has been identified with the backhaul network serving the region. We are working with the backhaul provider to resolve.
Issue
February 12, 2020 · 10:22 NZDT
We have noticed a number of dropped broadband connections in the Hamilton and surrounding areas. Both fibre and copper services appear to be affected.
Engineers are currently investigating. Updates will be provided as more information becomes available.
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