Broadband service issue - Hamilton + surrounding areas
Major incident
Priority Outages
P2
Broadband
Chorus
TFF
2020-02-12 10:19 NZST
· 17 minutes
Updates
Resolved
November 5, 2021 · 04:24 NZST
The backhaul issue has been resolved and we are seeing dropped connections re-connecting.
Routers may need to be power cycled to force a reconnection.
Investigating
November 5, 2021 · 04:24 NZST
An issue has been identified with the backhaul network serving the region. We are working with the backhaul provider to resolve.
Issue
November 5, 2021 · 04:24 NZST
We have noticed a number of dropped broadband connections in the Hamilton and surrounding areas. Both fibre and copper services appear to be affected.
Engineers are currently investigating. Updates will be provided as more information becomes available.
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