Incident & maintenance history


2021-07-26
Issues Processing Credit Card Transactions
2021-07-12
Broadband Congestion Issues
2021-07-04
Planned Work - Network changes for mobile data from 2021-07-04 06:00 NZST to 2021-07-04 08:00 NZST
2021-06-15
MS Teams Calling Issue.
2021-05-24
Server Maintenance from 2021-05-24 22:00 NZST to 2021-05-25 02:00 NZST
2021-05-18
Internet Performance Issues
2021-05-07
Voice Impact Whanganui
2021-04-28
Server Patching from 2021-04-28 22:30 NZST to 2021-04-29 01:30 NZST
2021-04-20
Server Patching from 2021-04-20 23:00 NZST to 2021-04-21 13:00 NZST
2021-04-12
MCT Number Provisioning
2021-03-25
2talk network issues
2021-03-16
MS Teams issues
2021-03-03
MCT Billing Issue
2021-03-02
Planned Work - Database Maintenance from 2021-03-02 21:30 NZST to 2021-03-02 22:30 NZST
2021-03-02
Planned work - Network changes from 2021-03-02 23:00 NZST to 2021-03-03 06:00 NZST
2021-03-01
Provisioning Delays
2021-02-12
Audio issues in Nelson
2021-02-09
Planned Work - Network changes from 2021-02-09 23:30 NZST to 2021-02-10 02:00 NZST
2021-01-27
Planned work - Network changes from 2021-01-27 23:45 NZST to 2021-01-28 01:00 NZST
2021-01-27
Planned Work - Network changes from 2021-01-27 01:00 NZST to 2021-01-27 07:00 NZST
2021-01-20
Database maintenance from 2021-01-20 04:30 NZST to 2021-01-20 06:30 NZST
2021-01-20
Planned work - Network changes from 2021-01-20 01:00 NZST to 2021-01-20 03:00 NZST
2021-01-19
Database maintenance from 2021-01-19 06:00 NZST to 2021-01-19 07:00 NZST
2020-12-11
MCT Bill Run 10 December
2020-11-23
MCT Ticketing Platform DB Maintenance from 2020-11-23 22:00 NZST to 2020-11-23 22:30 NZST
2020-11-17
Gisborne Calling issues
2020-11-13
Australian calling and registration issues
2020-11-05
MCT Billing Issue
2020-11-03
Planned Work - DC Mains Power Testing from 2020-11-03 00:00 NZST to 2020-11-03 01:30 NZST
2020-10-29
Planned Work - Server Updates from 2020-10-29 02:00 NZST to 2020-10-29 05:00 NZST
2020-10-14
DB Maintenance from 2020-10-14 22:00 NZST to 2020-10-14 23:00 NZST
2020-09-26
Broadband issues in Wellington
2020-09-22
Network issues to Australia
2020-09-19
Planned Work - Hamilton Handover Upgrade from 2020-09-19 21:00 NZST to 2020-09-19 21:30 NZST
2020-09-18
Planned Work - Network Maintenance from 2020-09-18 03:00 NZST to 2020-09-18 06:00 NZST
2020-09-15
Audio quality issue
2020-09-14
Issues with some International calling
2020-09-15
Planned work - Maintenance upstream from 2020-09-15 01:00 NZST to 2020-09-15 05:00 NZST
2020-09-13
DB Maintenance from 2020-09-13 15:00 NZST to 2020-09-13 18:00 NZST
2020-09-08
Inbound calling from Spark Mobiles
2020-09-08
DB Maintenance from 2020-09-08 22:00 NZST to 2020-09-08 23:40 NZST
2020-09-02
Emergency maintenance from 2020-09-02 20:00 NZST to 2020-09-02 23:00 NZST
2020-09-01
Planned work - Internet testing from 2020-09-01 22:30 NZST to 2020-09-02 00:30 NZST
2020-09-01
Emergency maintenance from 2020-09-01 12:00 NZST to 2020-09-01 13:00 NZST
2020-08-31
DB Maintenance from 2020-08-31 22:00 NZST to 2020-08-31 22:28 NZST
2020-08-28
Planned work - Network changes from 2020-08-28 02:00 NZST to 2020-08-28 05:00 NZST
2020-08-19
Planned work - Network changes from 2020-08-19 23:55 NZST to 2020-08-20 15:00 NZST
2020-08-13
DB Maintenance from 2020-08-13 22:00 NZST to 2020-08-13 23:00 NZST
2020-08-12
Covid 19 L 2 &3 from 2020-08-12 10:13 NZST to 2020-08-12 10:15 NZST
2020-08-03
Calling Issues - Wellington
2020-07-31
Network switch maintenance - MDR from 2020-07-31 01:00 NZST to 2020-07-31 04:00 NZST
2020-07-30
Planned Work - Queenstown UFB Handover from 2020-07-30 00:30 NZST to 2020-07-30 06:00 NZST
2020-07-15
Planned Work - UFB Backhaul Wellington from 2020-07-15 00:00 NZST to 2020-07-15 06:00 NZST
2020-07-09
DB Maintenance from 2020-07-09 22:00 NZST to 2020-07-09 22:35 NZST
2020-07-07
Chorus Fibre Christchurch from 2020-07-07 06:00 NZST to 2020-07-07 07:00 NZST
2020-06-17
Calling Issues
2020-06-16
Planned Work - Network Changes from 2020-06-16 02:00 NZST to 2020-06-16 03:00 NZST
2020-06-15
Australian Calling Issues
2020-06-11
UFB Broadband - Enable / Christchurch
2020-06-11
UFB Broadband - Enable / Christchurch
2020-06-04
DB Maintenance from 2020-06-04 23:00 NZST to 2020-06-05 00:00 NZST
2020-05-13
Calling to Vodafone
2020-05-14
Planned Work - Database from 2020-05-14 06:00 NZST to 2020-05-14 06:30 NZST
2020-05-12
Westpac Credit card payment failures
2020-05-07
Outbound Calling Issues
2020-05-05
Planned Work - Web Conference updates from 2020-05-05 19:00 NZST to 2020-05-05 21:00 NZST
2020-04-30
Planned Work - Handover Upgrades for UFF in Tauranga from 2020-04-30 00:00 NZST to 2020-04-30 01:00 NZST
2020-04-16
Calling from 2degrees
2020-04-14
Planned Work - Upgrades from 2020-04-14 05:00 NZST to 2020-04-14 06:00 NZST
2020-04-07
Planned Work - Network changes from 2020-04-07 22:30 NZST to 2020-04-07 23:30 NZST
2020-03-23
Voice congestion
2020-03-22
Planned Work - Network changes from 2020-03-22 22:30 NZST to 2020-03-22 23:30 NZST
2020-03-20
Interrmittent Web Site issues
2020-03-16
Planned Work - SIP peering and WL updates from 2020-03-16 02:00 NZST to 2020-03-16 06:00 NZST
2020-03-11
Planned work - Network changes from 2020-03-11 23:00 NZST to 2020-03-12 00:00 NZST
2020-03-11
Retail SIP Registrations
2020-03-10
Planned work - Firewall Changes from 2020-03-10 22:30 NZST to 2020-03-10 23:30 NZST
2020-03-16
Planned Work - Network changes from 2020-03-16 02:00 NZST to 2020-03-16 06:00 NZST
2020-03-09
Planned Work - Network changes from 2020-03-09 22:30 NZST to 2020-03-09 23:30 NZST
2020-03-03
Planned work - Network changes from 2020-03-03 22:00 NZST to 2020-03-04 00:00 NZST
2020-03-02
Planned work - Network changes from 2020-03-02 22:00 NZST to 2020-03-03 00:00 NZST
2020-02-24
Planned Work - WL Voice Updates from 2020-02-24 04:00 NZST to 2020-02-24 06:00 NZST
2020-02-18
Fire alarm at 2talk office
2020-02-12
Broadband service issue - Hamilton + surrounding areas
2020-02-13
Planned work - Install new router and cabling in DC from 2020-02-13 21:30 NZST to 2020-02-13 23:30 NZST
2020-02-10
Planned work - Add new routing policy in NZ and AU from 2020-02-10 22:00 NZST to 2020-02-10 23:00 NZST
2020-01-30
Outbound calling issue
2020-01-28
Planned work - Internet testing and adding new AU path from 2020-01-28 22:30 NZST to 2020-01-28 23:30 NZST
2020-01-24
Power cabling work from 2020-01-24 05:00 NZST to 2020-01-24 07:00 NZST
2020-01-24
Network device software upgrades from 2020-01-24 05:00 NZST to 2020-01-24 06:00 NZST
2020-01-15
Planned Work - Network Upgrades - Updated from 2020-01-15 03:00 NZST to 2020-01-15 05:30 NZST
2019-12-31
Network outage
2019-12-12
Planned Work - Rescheduled - Network Upgrades from 2019-12-12 02:00 NZST to 2019-12-12 04:00 NZST
2019-12-06
Upstream Planned Work - Enable Upgrades from 2019-12-06 23:00 NZST to 2019-12-09 06:00 NZST
2019-11-25
Unplanned outage
2019-11-25
Router configuration changes from 2019-11-25 23:00 NZST to 2019-11-26 00:00 NZST
2019-11-24
Router Software upgrade and enable new ports from 2019-11-24 22:30 NZST to 2019-11-25 01:30 NZST
2019-11-21
Planned work NTC DC from 2019-11-21 06:00 NZST to 2019-11-21 07:30 NZST
2019-11-18
Remove BGP peering to old providers from 2019-11-18 22:00 NZST to 2019-11-18 22:30 NZST
2019-11-18
Shutdown legacy equipment from 2019-11-18 22:30 NZST to 2019-11-18 23:00 NZST
2019-11-12
Enable new ports on router from 2019-11-12 22:00 NZST to 2019-11-12 23:59 NZST
2019-11-11
Upstream issues
2019-11-10
Preparation for upstream work from 2019-11-10 23:00 NZST to 2019-11-11 01:00 NZST
2019-11-11
Upstream Planned Work from 2019-11-11 01:00 NZST to 2019-11-11 05:00 NZST
2019-11-07
Voice interconnect migration from 2019-11-07 05:00 NZST to 2019-11-07 06:00 NZST
2019-11-04
Broadband unknown services update from 2019-11-04 22:00 NZST to 2019-11-04 23:59 NZST
2019-11-03
Database migration from 2019-11-03 10:30 NZST to 2019-11-03 20:00 NZST
2019-10-29
VMware Upgrades from 2019-10-29 22:00 NZST to 2019-10-30 01:00 NZST
2019-10-23
Auckland CBD Fire Impact
2019-10-14
Upgrade Megaport Auckland from 2019-10-14 23:00 NZST to 2019-10-15 01:00 NZST
2019-10-14
Replace faulty optic and test from 2019-10-14 23:00 NZST to 2019-10-14 23:59 NZST
2019-10-11
Broadband Testing from 2019-10-11 03:00 NZST to 2019-10-11 04:00 NZST
2019-10-09
Emergency Planned Work from 2019-10-09 22:00 NZST to 2019-10-09 22:15 NZST
2019-10-09
Broadband Testing from 2019-10-09 03:00 NZST to 2019-10-09 05:00 NZST
2019-10-08
Broadband Testing from 2019-10-08 01:00 NZST to 2019-10-08 04:00 NZST
2019-09-27
BNG Testing from 2019-09-27 23:00 NZST to 2019-09-28 02:00 NZST
2019-09-27
Transit Testing from 2019-09-27 23:00 NZST to 2019-09-28 02:00 NZST
← Back